Key Takeaways
- Use is limited to one admin per club, registered via email token.
- Trial accounts are available with limited capacity.
- We don’t store payment info; subscriptions are handled by third parties.
- You can delete your account and data at any time.
- We strive for uptime and security, but cannot guarantee either absolutely.
Welcome to ClubOps ("we," "us," "our"). These Terms of Service ("Terms") govern your use of our bookkeeping and game record management application for sports clubs ("Service"). By using our Service, you agree to these Terms. If you do not agree, you may not use the Service.
1. Account Registration & Access
- Each sports club may have one administrator account.
- Registration is by invitation only, via tokenized email link.
- Trial access is available for 30 days with limited records. We may adjust trial terms at any time.
- You are responsible for your login credentials.
- Use a strong, unique password not used elsewhere.
- Notify us immediately of any unauthorized access or concerns.
- Club admins can view login activity. Report anomalies to security@clubops.co.uk.
2. Permitted Use
- Use is limited to managing your club’s financial and game records.
- Do not use the Service for illegal, fraudulent, or unauthorized purposes.
- No attempts to hack, disrupt, or reverse-engineer the platform.
3. Data Collection & Privacy
- We collect minimal personal data as explained in our Privacy Statement.
- No sensitive data (e.g., addresses, phone numbers, payment info).
- Use of full member names is discouraged. First name + initial is recommended.
- By using the Service, you accept our Privacy Statement.
4. Payments & Subscriptions
- Subscriptions are paid through third-party processors (e.g., Stripe, PayPal).
- We do not store or process your payment details.
- Non-renewal may lead to account suspension and eventual deletion.
- Pricing is displayed during signup and may change with notice.
- Refer to the payment provider’s own terms for how they process and secure your information.
5. Data Security & Availability
- We implement strong encryption and authentication for account security.
- No system is 100% secure - we do not guarantee protection from every threat.
- We aim for 99.9% uptime but do not guarantee uninterrupted service.
- Scheduled downtime for maintenance will be communicated in advance.
- This planned maintenance does not affect our uptime target.
6. Data Retention & Deletion
- You may request deletion of your account and data at any time.
- Lapsed subscriptions may result in data deletion after a grace period, unless legally required otherwise.
7. Limitations of Liability
- The Service is provided “as is” and “as available.”
- We are not liable for financial loss from errors, outages, or misuse.
- You are responsible for the accuracy of your club’s records.
- Our reports are only as accurate as the data you enter.
8. Modifications to the Service & Terms
- We may modify these Terms or the Service at any time.
- Use after changes indicates acceptance of the new Terms.
- Significant changes will be communicated by email or on the site.
- Effective Date: 01/05/2025
9. Governing Law
- These Terms are governed by the laws of the United Kingdom.
- Legal proceedings shall take place in the courts of England and Wales.
- Nothing here limits your statutory rights as a UK consumer.
10. Contact Us
For questions or concerns, email us at terms@clubops.co.uk.